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Beware these five pitfalls when switching energy suppliers

Switching energy suppliers can save you hundreds of pounds a year, but switch to the wrong deal and you could find you end up paying more.

Expired deals

When your energy deal comes to an end you will almost always be moved onto your supplier’s standard rate automatically. This is usually around £300 more expensive than the best online deals around, so make sure don’t waste any time moving to another competitive deal.

However, some suppliers have also been sneakily moving customers who have come to the end of their fixed rate deal onto another fixed rate deal – which have hefty exit fees – without their knowledge. It’s therefore important that when your energy tariff ends you pay careful attention to any paperwork you receive as you may need to ‘opt-out’ of another fixed deal.

Different prices for different locations

Energy companies often charge customers in one area a different price to customers who live somewhere else. In fact according to uSwitch the price of the same online energy tariff can vary up to £189 a year depending on your postcode.

This is partly to do with distribution costs but also because suppliers will often target an area where they want to attract custom and then offer consumers in that region a cheaper deal.

Although Ofgem is clamping down on this practice, it is still important people do not assume their local supplier will be cheaper, or that the cheapest deal on the market is necessarily the cheapest deal for them.

Complicated jargon

Energy bills are complicated and full of jargon, making it difficult for people to work out how much energy they are using and what tariff they should be on.

The terms and conditions of individual energy products can also be mind boggling for consumers – even tariff names are confusing as different deals often have the same name just with a different number!

To ensure you don’t end up switching to the wrong deal, it’s important you do your homework. For example, you need to know if you are a high or low energy user, what the difference between a fixed and variable tariff is and how to read your meter.

uSwitch and Consumer Focus have useful guides to help people understand their energy bill means and learn more about the switching process.

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14 comments so far. Why not have your say?

Fergus Foster

Aug 01, 2010 at 08:28

What a shame that your didn't do at least some of the homework for us.

Having done the research you could easily have listed the aforementioned pitfalls against the companies perpetrating them.

Also it appears that yet another "regulator" is doing less than the bare minimum for the customer. I would like to know who benefits most from the "regulators" existance (a retorical "like").

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John S

Aug 01, 2010 at 11:12

Always check the unit price, even when the comparison site says the deal is cheaper than your existing one. It often is not!

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Anonymous 1 needed this 'off the record'

Aug 01, 2010 at 11:29

John S is right. One comparison site I recently used did not even have my current supplier's tariff in the drop down so couldn't possibly have made an accurate comparison.

There's only one way to be sure and that's to work it all out for yourself with the unit/standing charge prices.

I appreciate that not everyone finds this easy though and it is a bind, even when you can do arithmetic.

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Jonathan

Aug 01, 2010 at 11:41

Also before you sign up through a comparison site check Quidco as they might offer better cash-back.

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PRS

Aug 01, 2010 at 11:48

I reckon it's almost impossible to calculate comparison rates oneself without having details of a bill from another supplier (maybe from a friend or neighbour). Even with a current supplier, it is almost impossible because of the way a supplier breaks down their bill ie: so many units at a cheaper rate for so many days, and further complicated when the quarterly bill comes in every 113 days or 86 days just to confuse the 91 days that make up the true quarter period. Then there is the Customer Service, or lack of it, to consider.

Treat comparison sites as a guide, because as stated above, the tariffs on some websites don't always compare correctly to current rates actually available. The suppliers have us by the short and curlies unfortunately.

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Ramsey J

Aug 01, 2010 at 11:52

In looking to change energy supplier, I built up a chart of my actual consumption over several months then got actual unit prices and standing charges etc from the companies. I then drew up a spredsheet using all the info including the discount rates and how it is applied to get a complete picture over an 8 month period. I have kept a running monitor using actual readings and bills.

My gas spends in winter (Oct to Apr) are five to six times the summer half year. Some discounts (eg British Gas) only apply to a limited amount of units each quarter or month. So in winter, most of my gas usage will not be discounted.

Another interesting thing I found is that BGas price for electricity is currently cheaper than Scottish Hydro but the latter is cheaper on gas! (I live in the NW). All things considered, I changed to SHydro Go Direct 3 and saved c. £250 from the standard tarrif. But these discounts last 12 months only.

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Ian Austick

Aug 01, 2010 at 12:17

For the best utility deal check out Utility Warehouse. Voted best buy by which magazine for energy and phone and broadband. Use the cashback card and you could save around 30% off your bill every month. www.telecomplus.org.uk/savingmadeeasy

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Gerry Simpson

Aug 01, 2010 at 15:27

I changed from Scottish Power to e.on mainly because SP always calculate the DD in March and then robbed me for the reast of the year, ending up £400 in credit before I finally switched.

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James O'Donnell

Aug 01, 2010 at 15:37

Yeah, privatisation has worked a treat hasn't it!!

Another triumph for Margaret Hilda!

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Franco

Aug 01, 2010 at 17:14

If a single mother takes a bottle of milk from Tesco to feed her children she goes to prison. If a crooked CEO of a utility behemoth cheats you out of hundreds of pounds a year, he is hailed as wizard of commerce and elevated to the Lords. Long live private enterprise.

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Philip O

Aug 01, 2010 at 21:15

By the time one has spent comparing all the various and fluctuating rates and charges over long periods, I am more than satistied to have remained with British Gas throughout .This company may not at any given time be the very cheapest, but as ajoint provider of both gas and electricity over along period with it's various discounts,it takes a bit of beating.

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Wilhelm D

Aug 02, 2010 at 03:28

It's not the privatisation that has caused these sharp (and painful) practices - it's the regulators Ofgem being so ineffectual and failing to stamp them out. It's time someone got a grip !!

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Anonymous 2 needed this 'off the record'

Aug 02, 2010 at 07:47

I see that some people cannot resist emotional rubbish comments. We do not know what energy prices would be if the utilities had not been privatised, but I suspect that they would be higher given the previous high overheads and inefficiencies which existed before privatisation. And, of course, given the high pension fund share holdings, then most of us still own the companies !!

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John Bowe

Aug 03, 2010 at 21:02

Yup, the regulator is really doing a great job to ensure transparency in the energy market ,where would the poor consumer be without him !? To the average punter an energy bill is about as clear as mud........its a good job the regulator works for free and we the taxpayers don't have to pay his wages or office costs !!!!!!!

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