View the article online at http://citywire.co.uk/money/article/a584585
Clydesdale and Yorkshire customers suffer more debit card problems
This is the fifth time Clydesdale Bank and Yorkshire Bank customers have been left unable to use their debit card in just two months.
A 'service issue' at Clydesdale Bank and Yorkshire Bank left a number of customers unable to use their debit card to make payments or withdraw cash this morning for the fifth time in just two months.
Disgruntled customers, some of whom said the error had left them stranded, took to Twitter to complain about the issue.
@JonathanDRFC said: 'Why [is it] always Yorkshire Bank cards that go offline? No cash, can't make card payments, can't even get a balance! #sortitout'
Meanwhile, @scotthouston_ said: Clydesdale bank network is down, can't access anything. Stranded. Support phone line is too busy. Unbelievable'
Despite assurances that the error had been fixed by 10am, some customers continued to experience problems throughout lunchtime.
A spokesperson for the banks, which are part of the same group, said: 'Some customer card transactions have been affected by an intermittent service issue today. This has been caused by a hardware issue at our supplier First Data, which is currently being investigated.'
'Service is operating normally and we apologise for any inconvenience caused,' she added.
In March customers were left unable to use their debit card twice in just three days, after an error arose while transferring the banks' systems to an external operator First Data. And then in April another service fault caused customers' debit cards to be declined on two separate occasions.
Clydesdale was unable to confirm, however, whether the faults were related to the move to First Data at the beginning of March or were separate incidents.
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by Gavin Lumsden on Apr 16, 2014 at 15:17