Citywire for Financial Professionals
Share this page:
Stay connected:

Citywire printed articles sponsored by:

View the article online at

Seven million Britons lose savings and investments

Government-owned NS&I explains how savers can use its free tracing service to locate lost investments and savings accounts.


by Annie Lew on Jun 27, 2012 at 11:46

Seven million Britons lose savings and investments

Over seven million people have lost track of investments and saving accounts owing to a lack of organisation and forgetfulness, new research has revealed.

Of the 7.66 million Britons who have misplaced their accounts, 28% of them claim to have lost their original account details, while over a quarter said it was difficult to remember the many accounts they have opened in the past, according to National Savings & Investments (NS&I).

A further fifth have forgotten to update their address when they moved house and nearly a quarter were given savings or investments as a child but never found out the full details of the account.

Worryingly, two-fifths of those who have lost track of their accounts have not tried to find their savings.

NS&I hopes to reduce the number of people losing touch with their investments by providing simple ways to keep tabs on them online and by phone.

John Prout, retail customer director of NS&I, explained that of those who made an effort to find their savings using NS&I’s online tracing service some 72% have been successful.  

In fact, according to Prout, NS&I’s tracing service and the website MyLostAccount have so far helped customers locate more than £450 million worth of lost savings.

'Even small amounts of money can help with the costs of day to day living, so it’s important people keep a track of their savings no matter how much they’ve previously put away,' he said, urging customers to remember to inform NS&I if they move house.

'Premium Bond holders can now also register to have their prizes paid directly into their bank account,' NS&I added. 

Some of the 2,481 people polled said they would use the lost money to save for dream holidays and new houses. Others said they will use the money to pay off debts and fund day-to-day living expenses, while 30% said they would save the money for a rainy day.  

4 comments so far. Why not have your say?


Jun 27, 2012 at 13:32

I clicked the " NS&I’s tracing service" link and got the error page: "Unfortunately the page you are looking for is not available."

report this


Jun 27, 2012 at 13:46


but this is the one that works:

report this

Victoria Bischoff (Citywire)

Jun 27, 2012 at 14:22

Hi guys - sorry about that, the link should be working now .

report this


Jun 15, 2013 at 12:41

NS&I state that premium bonds should return 1.5% tax free on average. So far my bonds have done exactly that, so I'm not complaining.

Is there a likelihood that I will lose my account details or forget all about them ? Not on your life. I look forward to checking to see whether I've won at the beginning of every month.

report this

leave a comment

Please sign in here or register here to comment. It is free to register and only takes a minute or two.

Sponsored By:

Weekly email from The Lolly

Get simple, easy ways to make more from your money. Just enter your email address below

An error occured while subscribing your email. Please try again later.

Thank you for registering for your weekly newsletter from The Lolly.

Keep an eye out for us in your inbox, and please add to your safe senders list so we don't get junked.

Latest from Investment Basics

See all headlines


Sunday Papers: Bosses attack May on Brexit muddle

by Himanshu Singh on Jun 24, 2018 at 05:58

Sorry, this link is not
quite ready yet