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The Friday Five: ridiculous customer service stories
Here are some of the silliest things we've been told by customer service staff – can you top them?
by Victoria Bischoff on Aug 03, 2012 at 09:31Follow @VBischoff
Consumer group Which? published some ‘impressively ridiculous’ customer service anecdotes earlier this week.
They were absolute gold – as gold as team GB’s five Olympic gold medals!
Anyway, jumping on the bandwagon, we've decided to publish a few outrageous customer service stories of our own.
1. Wonky eyebrows
My first example is actually one I’ve borrowed from the Which? story as it’s just too funny not to share.
‘I collected my new specs from a local opticians, but when I got them home they didn’t fit correctly. The arms were misaligned and so they sat at a lopsided angle on my face.
‘I took them back to the opticians, where his assistant put them on me, stood back and looked at me. He then announced: "There’s nothing wrong with your glasses, madam, you’ve got one eyebrow higher than the other."'
2. You’re too big for the shirt
In a similar vein, a Citywire colleague shared this experience:
‘I bought a shirt from Mango in the sale, and after wearing it once it split down the seam, suggesting it was faulty. When I took it back the sales assistant told me there was nothing wrong with the shirt, I was just too big for it.
‘When I assured her that it was my size and fitted just fine, she insisted that I was too big and proceeded to "prove" this to me by trying it on in front of a queue of other customers. "See", she told me. What exactly did she think that proved?’
3. What a background check really means
Rather than funny, this experience is actually really worrying.
‘I decided to explore the possibility of getting a two-year phone contract. I was chatting with a company employee in their high-street store and the guy said: "Well, before we go forward, can I do a background check?
‘So I gave him all my details and then he produced a contract to sign. I said "but I haven’t agreed to anything", and he said "Well, the background check means you want to sign the contract."
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