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TSB boss 'really sorry' for online banking meltdown

TSB chief executive Paul Pester has apologised for an IT glitch that has left thousands of customers unable to access its online banking service.

 
TSB boss 'really sorry' for online banking meltdown

TSB chief executive Paul Pester has apologised for an IT glitch that has left thousands of customers unable to access its online banking service.

In a tweet, Paul Pester said: ‘We’re still working really hard to get our online banking and mobile app up and running. I appreciate how frustrating this is for our customers and I’m really sorry. Please bear with us and I will keep you updated.’

The tweet was a follow up to a message yesterday in which the bank admitted that ‘this isn’t the level of service that we pride ourselves on providing’, as its 1.9 million digital customers suffered a fifth straight day of outages.

The bank has vowed to compensate any customer left out of pocket from the IT gremlins, but is likely to face a fine from the regulator.

The Financial Conduct Authority fined Royal Bank of Scotland, Natwest and Ulster Bank £42 million for IT failures that left customers unable to access their accounts back in 2014.

1 comment so far. Why not have your say?

Novgorod

Apr 25, 2018 at 17:40

I nearly switched my current account to TSB - so glad I didn't!

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