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Adviser Workshop: How to explain tax and pension changes to clients

by Brian Cantwell on Jan 17, 2013 at 15:42

Adviser Workshop: How to explain tax and pension changes to clients

Arthur Childs (pictured), Martin Bamford and Barry Horner use various methods to update clients on rule changes, including website guides and blogs, newsletters and face-to-face meetings.

Arthur Childs

Managing director, Arch Financial Planning

Whenever the government announces changes to taxes or pensions in the Autumn Statement or the Budget, we look at it thoroughly and talk about what it means for our clients.

We look at government websites, but we tend to get our information from providers because they filter it: it’s quicker and easier to digest. We have monthly team meetings and individual advisers are responsible for contacting their clients directly.

Using plain English and webinars

We produce written guides, which are published on our website and sent out in newsletters to all of our clients. Transcribing complex information into plain English helps break down knowledge barriers.

I’ve been working on upgrading our information dissemination format and will be using webinars, a mixture of video and PowerPoint presentations we will put online for our clients. Rather than spending hours reading lengthy documents, they can easily catch a webinar. Simplicity is the way forward: people like looking at well-presented, easy-to-assimilate information with illustrations.

Martin Bamford

Managing director, Informed Choice

It often takes some thinking as to how policy changes will affect us and our clients.

We keep a fairly keen eye on the various trade publications, on the news in general and, to some extent, product providers when we get technical updates from them, although some are less common than they used to be.

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