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AXA Wealth restructures distribution team

by Alex Steger on Nov 20, 2013 at 08:16

AXA Wealth restructures distribution team

AXA Wealth has restructured its 195-strong distribution team following the hire of former Transact head of operations Mark Links earlier this year.

Links has led the restructure which will see AXA double the number of adviser-facing positions from 40 to 80, but also put some roles at risk.

AXA Wealth said roles rather than jobs were at risk and that the number of roles which could go was likely to be small.

It said the final design of the new structure was dependent on adviser feedback with advice firms deciding which roles they most valued.

It said: ‘To ensure AXA Wealth has the appropriate skills and capabilities to meet the needs of the new model, the number of customer-facing roles available via remote support will be doubled, providing direct access to a much larger group of experts within our new customer support teams. As part of the changes some roles will no longer be required.’

Links joined AXA in April as head of operations for its wrap platform Elevate and reports into chief operating officer Andrew Smith, who joined from Nucleus in August 2012.

AXA said the restructure, which includes the creation of a 120-strong platform support team, aimed to offer adviser support online, over the phone or in their offices and had been launched following a series of pilots with adviser firms over the last year.

Links said: ‘Our aim is to ensure every one of our advisers can benefit from using the channel that best suits their needs, whether that is online via our suite of digital and web services, on-site, with our team of face-to-face partnership managers, or on call via telephone support and channels like Twitter.’

2 comments so far. Why not have your say?

Mr Angry from Purleigh

Nov 20, 2013 at 11:28

Puts a whole new slant on getting "face time" with a product provider doesn't it?

AXA just cant seem to leave things alone for any meaningful length of time..

They have chopped and changed the way in which they deal with IFAs at least once a year since 2009... no wonder IFAs struggle to find ways/reasons to deal with them...

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alan mcintosh

Nov 20, 2013 at 12:37

no change then since last dealing with them in 2002?at least their latest employee shall bring some service value with his training at Transact.

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