Aviva has apologised to advisers for delays suffered while it switched assets onto new technology.
Towards the end of last year Aviva warned IFAs the platform would be out of action for around four days in January while it switched to FNZ technology, from its previous OpenWealth technology, provided by Bravura.
When the day came for the platform to re-open on 22 January, Aviva was forced to extend the closure. At the time Aviva said that while migration of data onto the new Aviva Adviser Platform had been completed, it needed to keep the platform closed in order to perform ‘extensive checks’. Nevertheless the platform opened just a day late, on 23 January.
However, since opening the platform has been beset by glitches with advisers finding it difficult to log on.
In an email to advisers on Friday seen by New Model Adviser®, Aviva Insurance chief executive Andy Briggs (pictured) acknowledged the migration had caused ‘some issues and inconvenience’ over the two weeks since the platform went live ‘for which I wanted to apologise on behalf of Aviva’.
He said: ‘Migrating to a new platform is a highly complex process, which means some issues are inevitable during this time, however, I wanted to assure you that we are taking this extremely seriously and we have teams working around the clock to resolve this as quickly as possible, prioritising the most critical and potentially disruptive issues first, and in fact many of these have already been fixed.
‘On behalf of Aviva, I am sorry for the inconvenience and frustration this will be causing you and your clients at present. I want to assure you as a business we are fully committed to the market, and firmly believe moving to the new platform is the right thing for the future, and we will work tirelessly to resolve any outstanding issues.’
Aviva is just the latest platform to be tripped up by moving assets from one technology to another.
Last May Old Mutual Wealth was forced to abandon its platform upgrade using technology provider IFDS having already sunk £450 million into the project.