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Halifax charging blunder could spark payouts

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Halifax charging blunder could spark payouts

Thousands of Halifax customers could be able to claim compensation after the bank forgot to tell them it was raising the price of their accounts, according to The Sunday Telegraph.

The bank said a small portion of the million customers who use its Ultimate Reward account did not receive letters informing them of the price hike from £12.50 to £15 a month.

It told the Telegraph it was now writing to them informing of the change, and had ‘sought advice’ over whether compensation was due. It added it was required by the Financial Services Authority to give two months’ notice of price and terms changes on the account.

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