Lloyds Banking Group has published new figures showing it received nearly 1.4 million complaints related to payment protection insurance (PPI) during 2012.
It has published complaints figures for the second half of last year, showing it received 658,289 related to PPI. That is down on the 727,000 it recorded for the first half of last year, but takes the total for 2012 to almost 1.4 million.
It reported a rise in investment complaints, with 6,829 recorded in the last half of last year, up 23% on the level recorded for the first six months of 2012.
The Financial Services Authority fined Lloyds £4.3 million earlier this month after up to 140,000 customers had their PPI compensation payments delayed.