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Robo roundtable: Automation provides 'consistency and integrity'

Know Your Customer processes driven by automation allow for a level of 'consistency and integrity' which a human adviser cannot guarantee, according to our robo roundtable panel.

In the third instalment from our in depth discussion, the heads of three online investment firms (or 'robo-advisers'), Giovanni Dapra (chief executive, Moneyfarm), Johann Bornman (director of product, ETFmatic) and Adam French (chief executive, Scalable Capital) responded to scepticism about the reliability of robo adviser questionnaires and fact finding processes. 

The panel argued their models were less risky than fact find processes used by IFAs.

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