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Paul Etheridge: process is essential to constant improvement

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by William Robins on Nov 23, 2012 at 13:49

Paul Etheridge: process is essential to constant improvement

Paul Etheridge, chief executive of Prestwood Financial Planning and founding member of the Institute of Financial Planning, explains the vital importance of dependable systems.

In this interview he reveals how his business has constantly improved its systems and processes over the years, creating an ever improving client experience.

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