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Alexa check my investments! EQ builds ‘voice experience’ with Amazon

Alexa check my investments! EQ builds ‘voice experience’ with Amazon

EQ Investors has partnered with Amazon to offer clients a new service using the tech company’s Echo device.

The wealth manager has created EQ Alexa, which will enable clients to access certain information about their accounts, using Amazon’s voice-activated operating system.

EQ’s technology team, headed by Nathaniel Papadacis, took the lead on the project to build the ‘skill’. The service is hosted by Amazon, but third parties are allowed to offer ‘skills’ to allow voice-activated Alexa to interact with services that are relevant to the specific user.

EQ Alexa will enable clients to check their total balance, get a breakdown of different portfolios and their current value, as well as request performance details over a specified time period.

The client will need an Alexa-enabled device, such as the Amazon Echo, and an EQ Investors online account to access the service.

Additional features will be added in due course based on feedback from clients. Some in consideration include setting up reminders to top up Isas and notifications for when a threshold value is reached or when recently deposited cash is invested. EQ is also looking into introducing a more conversational format to the questions and to articulate its views on the current market outlook.

Chief executive John Spiers (pictured) said: ‘One of our priorities at EQ is to make life easier for clients by giving them a choice of ways to access details of their investments. Clients can already interact with us in person, by phone or via our new portal. By building a voice experience with Alexa, EQ is now able to reach people in a different way – using voice.’

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