Wealth Manager - the site for professional investment managers

Register to get unlimited access to Citywire’s fund manager database. Registration is free and only takes a minute.

FOS complaints double as Lloyds tops list of shame

1 Comment
FOS complaints double as Lloyds tops list of shame

Lloyds Banking Group has topped the Financial Ombudsman Service list of most complained about firms in the second half of 2012 as the total number of complaints made to the FOS doubled from the six months before.

Lloyds Banking Group, which includes the Halifax, Lloyds TSB and Bank of Scotland brands, received 93,454 complaints, followed by Barclays which had 45,532.

Royal Bank of Scotland came on third with 19,214 complaints and HSBC fourth with 16,573.

The FOS saw a 110% increase in new complaints in this period, receiving a record total of 283,251 new cases.

Complaints about PPI made up 74% of the total complaints referred to the FOS between 1 July and 31 December 2012.

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.
Citywire TV
Brewin's Gutteridge: Yuan direction

Brewin's Gutteridge: Yuan direction

This week Brewin Dolphin's research head chats to Fidelity Asian Investment Directors Jenny Lee and Gary Monaghan about the big changes in China.

Play On the Road Challenge: horsing around on the polo pitch

On the Road Challenge: horsing around on the polo pitch

Libby Ashby takes to the polo pitch with Stuart Leigh-Davies from Redmayne-Bentley for an 'On the Road' challenge.

Brewin's Gutteridge: where Miton's Godber sees value

Brewin's Gutteridge: where Miton's Godber sees value

This week Brewin Dolphin's research head talks to George Godber, co-lead fund manager of the Miton UK Value Opportunities fund, about value investing.

Your Business: Cover Star Club

Profile: what tempted Brewin's Glasgow team over to Rathbones?

Profile: what tempted Brewin's Glasgow team over to Rathbones?

Rathbones’ Glasgow office has only been open for three months but the team, led by Angus Kerr, has already attracted new clients

Wealth Manager on Twitter