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FOS complaints double as Lloyds tops list of shame

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FOS complaints double as Lloyds tops list of shame

Lloyds Banking Group has topped the Financial Ombudsman Service list of most complained about firms in the second half of 2012 as the total number of complaints made to the FOS doubled from the six months before.

Lloyds Banking Group, which includes the Halifax, Lloyds TSB and Bank of Scotland brands, received 93,454 complaints, followed by Barclays which had 45,532.

Royal Bank of Scotland came on third with 19,214 complaints and HSBC fourth with 16,573.

The FOS saw a 110% increase in new complaints in this period, receiving a record total of 283,251 new cases.

Complaints about PPI made up 74% of the total complaints referred to the FOS between 1 July and 31 December 2012.

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Profile: The opportunity set that attracted Brett Williams to wealth management

Profile: The opportunity set that attracted Brett Williams to wealth management

Brett Williams is best known for helping to build some of the biggest platforms in the IFA market.He made the move over to wealth management to head SEI’s UK business earlier this year in the belief that this is where the best opportunities now lie.

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