Octopus Investments has hired Alex Miller from Lloyds Bank as chief operating officer.
Miller joined Lloyds in 2011 and served as director of strategy and operational performance at the bank.
The role included developing a number of initiatives focused on improving customer experience at the bank, as well as managing all regulatory and business as usual changes that impacted operations.
Prior to Lloyds, Miller held senior positions at BT Group and Orange UK, where he was also responsible for delivering operational programmes.
Commenting on the appointment, Simon Rogerson (pictured), CEO of Octopus, said: 'Alex provides a wealth of operational experience and has a proven track record of delivering customer focused programmes.
'It is brilliant to have him on board. Improving services for our customers, both financial advisers and our investors, is an integral part of Octopus’ DNA.'