TSB chief executive Paul Pester has apologised for an IT glitch that has left thousands of customers unable to access its online banking service.
In a tweet, Paul Pester said: ‘We’re still working really hard to get our online banking and mobile app up and running. I appreciate how frustrating this is for our customers and I’m really sorry. Please bear with us and I will keep you updated.’
The tweet was a follow up to a message yesterday in which the bank admitted that ‘this isn’t the level of service that we pride ourselves on providing’, as its 1.9 million digital customers suffered a fifth straight day of outages.
The bank has vowed to compensate any customer left out of pocket from the IT gremlins, but is likely to face a fine from the regulator.
The Financial Conduct Authority fined Royal Bank of Scotland, Natwest and Ulster Bank £42 million for IT failures that left customers unable to access their accounts back in 2014.