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The key hopes and fears of wealth management chiefs in 2014
But Basra is conscious that the strong returns from equities this year may well have distorted clients’ expectations, which will have to be managed carefully in 2014.
‘The markets have risen strongly for over three years and clients have short memories and are starting to forget about 2008,’ he said. ‘Expectations need to be managed and we will be spending a lot of time with clients discussing what returns they should expect over a normal cycle.’
Hugo Akerman, Charles Stanley
Charles Stanley director Akerman said the company’s catchphrase for 2014 is ‘embracing change’, be it regulatory or the changing needs of clients.
‘The company has always had its clients welfare as its central focus but the challenge for us now is to keep up with the changes in the regulatory framework while continuing to deliver the appropriate client outcomes,’ Akerman said.
‘To achieve this Charles Stanley has already committed substantial resources to ensure our strategy and procedures are aligned with these positive client outcomes.
‘So the challenge for 2014 will be to adopt and adapt to the stringent demands of the FCA while delivering the same outstanding service to clients through our network of professionals across the UK.’
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